FAQs
Is the shipping free?
Yes, based on your statement, shipping is free only for customers in Kerala. If you'd like, I can help you draft a clear policy or promotional message about this. Let me know!
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I change or return my item?
At Zahrain Mart, we strive to provide high-quality products and excellent service. Please review our return policy below:
1. No Returns on Customized Products
• All customized and personalized products (such as name-engraved items, custom-made designs, etc.) are non-returnable as they are made uniquely for each customer.
2. Return Policy for Non-Customized Products
• Non-customized products are eligible for returns within 7 days of delivery.
• Returns are accepted only in case of product damage or a manufacturing defect.
3. Important Conditions for Returns
• To process a return, you must record an unboxing video while opening the package.
• The video should clearly show the unopened package and any damage or defect in the product.
• Send the video to our WhatsApp number provided in the Contact Us section before requesting a return.
4. How to Request a Return
• Contact us via WhatsApp or email with the unboxing video.
• Once our team verifies the issue, we will guide you through the return process.
For any queries, feel free to reach out to us.