
Preschool Learning Toys Early Educational Intelligent Electric Kids Language Card Reader 224
FAQs
Is the shipping free?
Yes, based on your statement, shipping is free only for customers in Kerala. If you'd like, I can help you draft a clear policy or promotional message about this. Let me know!
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I change or return my item?
At Zahrain Mart, we strive to provide high-quality products and excellent service. Please review our return policy below:
1. No Returns on Customized Products
• All customized and personalized products (such as name-engraved items, custom-made designs, etc.) are non-returnable as they are made uniquely for each customer.
2. Return Policy for Non-Customized Products
• Non-customized products are eligible for returns within 7 days of delivery.
• Returns are accepted only in case of product damage or a manufacturing defect.
3. Important Conditions for Returns
• To process a return, you must record an unboxing video while opening the package.
• The video should clearly show the unopened package and any damage or defect in the product.
• Send the video to our WhatsApp number provided in the Contact Us section before requesting a return.
4. How to Request a Return
• Contact us via WhatsApp or email with the unboxing video.
• Once our team verifies the issue, we will guide you through the return process.
For any queries, feel free to reach out to us.